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Customer Service and Satisfaction The Customer Service and Satisfaction Network (CSSN) has established Customer Service and Satisfaction Standards to ensure that families are treated with respect and courtesy in all interactions with County departments/agencies and community partners. Customer Service and Satisfaction Standards were developed in 2003 for County Health and Human Service Departments. These standards were slightly modified in 2005 for countywide implementation and dissemination. In October 2006, the most recent Customer Satisfaction Survey was conducted to assess the quality of service delivery in 15 departments. The Survey measured four components of customer satisfaction: problem resolution, personal service delivery, service access, and service environment.
Principles for Partnering: The Principles were developed to create a foundation for County-community partnerships based on mutual respect and accountability. These principles will serve as a benchmark for how the County’s health and human services system, and its community partners, will interact and work with families and communities in their efforts to achieve the five Board approved outcomes for children and families: Good Health, Economic Well-Being, Safety and Survival, Social and Emotional Well-Being and Education and Workforce Readiness. Most Commonly Requested Documents (MCRD): The document is a two sided information sheet that, on the front side, provides a list of the most common County administered programs/services and the documents needed to apply for those programs, and on the reverse side, provides website information and toll-free phone numbers where needed documents can be obtained. The MCRD is available in English and the following languages: Spanish; Armenian; Cambodian; Russian; Chinese; Korean; Tagalog; and Vietnamese. Accessing Health and Human Services Programs (MCRD) is available in the following languages |